FAQ
The following section lists frequently asked questions and the answers.
Though I specified my email address, I am not getting any emails. What shall I do?
The most common reason for this problem is a bad email address in the database, so it is most likely that you specified an incorrect email address, and this is why you are receiving no e-mails from the system.
Email addresses not activated by the user are deleted from the system in 13 hours (generally on working days), to allow the user to register again.
The problem may also be caused by your mailing system detecting our emails as spam, i.e. unsolicited mails. Therefore we suggest that you also check your system and spam filter settings. (Many mailing systems identify e-mails coming from another country, in this case ending with “.com”, as spam.)
I misspelled my email address or entered an incorrect email address. What shall I do?
Email addresses not activated by the user are deleted from the system in 13 hours (generally on working days), to allow the user to register again.
I am unable to register the product's license key. The system indicates that the key is invalid or reserved.
Please make sure you have specified a correct license key. Spelling mistakes and confusion of “0” (zero) for the letter “O” (and vice versa) are frequent problems. You can find the licence key under the About/Licences menu item of the navigation software in the following format:
CE-****-****-****-****-****. This is the code you have to provide during registration.
I am unable to update or download larger maps.
The problem may be caused by your antivirus system; e.g. it may be that the “Amon” file system monitor of ESET NOD32 is ‘blocking’ larger maps. We suggest that you turn off the above monitor of your antivirus software when updating maps.
Updating requires a direct internet connection. If a firewall or any other protection blocking direct access is turned on, it will most probably interrupt the update process.
I have registered. How can I activate?
We will send you an email containing the activation link to the address you specified during registration.
Just click on the link in the letter, and then enter the password you specified during registration. Activation takes place automatically as you enter the site.
While checking for updates, the status bar freezes at 75%. What shall I do?
This is often caused by the write protection of the SD card or an incorrect connection of the miniSD-SD adapter. Please check the switch status (make sure that the write protection of the card is disabled); and pull the miniSD card out of the adaptor and put it back in again.
While installing the software after updating, I get an error message indicating that certain files are missing or not available. What shall I do?
It is likely that the memory card contains other data as well, and there is not enough memory on it for all the files to be installed. Remove all personal data from the card, restore the card to its original condition using a backup copy, and run the update application again.
What do the icons in MapLoader stand for?
MapLoader has 3 different icons in the list on the left side.
The green ‘up’ arrow shows a recommended update. You can also identify updates based on the version number of the map.
The blue equal sign means that you have the latest version of the map on the memory card or on the device; no update is necessary.
The grey ‘down’ arrow indicates that the map currently installed in iGO is newer than the one locally available.
I would like to update the map but MapLoader sends an error message saying there is not enough free space. What shall I do?
To ensure successful update, MapLoader first downloads the map to a temporary location and moves it to its final location only if the download is complete. You may not have enough free space on the memory card to store the country map in a temporary location. If so, you first need to remove the map on the device and then repeat the operation.
When launching MapLoader, I get an error message saying “no navigation system found”. Why?
When you launch MapLoader, first it tries to locate the device where the iGO My way software is installed. If no such device is found, the above error message is displayed. If you connect the device to the computer using ActiveSync, please check if the connection is still active. If you have a card reader, use a file manager tool (e.g. Windows Explorer) to confirm that you have the iGO My way navigation software on the card.
I would like to restore a backup copy but the software would not let me do it. What is the problem?
If you use MapLoader with a card reader one time and through the ActiveSync connection the next time, the system may not remember the location of the last backup copy correctly. If the last backup copy was made using a card reader, you should use the card reader to restore it. The same principle applies to the ActiveSync connection.
I would like to restore a backup copy and the software asks me for the target location of the files. Why?
If you made the backup copy and restored it using a card reader, the software asks for the drive with the card where you want to restore the backup copy. The drive letters may have been reassigned on the computer since the backup copy was made.
Why do I get the error message “An error has occurred: cannot upload file to device” when I try to update my map?
This issue may be a result of a number of different reasons. If you work via ActiveSync connection, please check the connection. If the iGO My way navigation software is running, please close the application.
Why does iGO My way close when I launch MapLoader?
MapLoader stops navigation because the iGO My way navigation software and MapLoader cannot run simultaneously.
I have selected a map but the ‘Install’ button is inactive. Why?
If you select a map and the ‘Install’ button is inactive, the map version on the device is newer or is the same as the one locally available. If you still would like to install the earlier version, please delete the one on the device first.
How can I make a backup copy of my iGO My way memory card?
The easiest way to make a backup copy is to use MapLoader. To make a backup copy manually, do the following:
Close your iGO My way navigation software, then insert the memory card into a card reader connected to the computer or connect your GPS device to the computer and establish an ActiveSync connection. Use Windows Explorer or any other file manager to display the content of the card, then select all folders and files on it. Create a new folder on your computer where you would like to store the backup copy. Copy all folders and files from the card to the folder on your computer.
I have a PDA device of Mio P550. I would like to make an update via ActiveSynch, but I keep failing. What shall I do?
In case of Mio P550 devices it might happen that the update via ActiveSynch fails. Instead, it is highly recommended to update via card reader.
If you have not found an answer to your problem, please e-mail us at support@i-go.com or contact your iGO My way authorized dealer or reseller.
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